The *Energy Services Supervisor *assists with the day-to-day office operations of Energy Services programs. The supervisor ensures efficient and effective program operations, monitors, and participates in processing of applications. This position serves as the primary support person for ECIP/Upfront emergencies and coordinates with fuel vendors. Provides program orientation to new hires and ensures services delivered meet program requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Administration

1. Provides oversight and direction for the Energy Services team to maximize reach of program services.

2. Ensures efficient processes for program delivery, including pre-scheduling, mail/telephone applications and collecting required documentation and paperwork.

3. Assumes shared responsibility of all aspects of the Energy Services programs, including answering telephone, setting up appointments.

4. Completes program applications at central office & outreach sites.

5. Collects clear, concise and complete documentation, ensuring that each application meets the required documentation standards according to established rules, regulations and procedures set forth by the Federal and State entities.

6. Maintains client records/files in accordance with program requirements.

7. Certifies program applications according to regulations.

8. Determines client eligibility using consumption or design heat load calculation; documents all household income for 3 or 12 months.

9. Follows through with appropriate vendors to secure services.

10. Prepares required program reports.

11. Completes data entry, creates and updates documents, and performs general clerical duties.

12. Completes Purchase Orders for program(s) as authorized by the Program Director.

13. Handles logistics for home visits and town sites.

14. Provides Supportive Coaching for clients on budgeting when needed.

15. Makes appropriate referrals and coordinates with other social service programs.

16. Handles the ELP process: eligibility and input, denials and billings.

General Administration

1. Performs light housekeeping duties.

2. Attends monthly Energy/Housing Council meetings.

Planning

1. Assists in policy development and program planning.

Personnel Administration

1. Assumes supervisory role of Energy Services staff.

2. Maintains a team approach requiring standards of excellence in customer service.

3. Provides orientation and ongoing training identified for supervised staff.

4. Cross trains staff to do intake and data entry.

5. Supervises, coaches, and manages staff in accordance with WCAP Policies and Procedures.

Professional Development

1. Keeps up to date on state and federal regulations governing all aspects relevant to this position

2. Participates in other local and state level meetings/trainings related to all aspects of this position

3. Participates in any required trainings, meetings and professional development activities.

Leadership and Teamwork

1. Collaborates with all partner agencies to assure effective communication processes across agencies

2. Adheres to policies in the use of computer technology and all telecommunication devices.

Safety and Wellness

1. Actively promotes safety and accident prevention within the workplace

2. Reports any unsafe conditions, incidents and/or accidents immediately

Non-Essential Duties and Responsibilities:

1. Performs additional duties as assigned.