POSITION SUMMARY

The *Energy Services Intake/Certifier *reviews and approves or denies applications for Energy Services and related programs. Serves as support person for ECIP/Upfront emergencies and coordinates with fuel vendors. Coordinates referrals to other services and programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Administration

1. Assumes shared responsibility of all aspects of the Energy Services programs, including answering telephone, scheduling and answering the phone.

2. Completes program applications at central office & outreach sites.

3. Certifies program applications according to regulations.

4. Collects clear, concise and complete documentation, ensuring that each application meets the required documentation standards according to established rules, regulations and procedures set forth by the Federal and State entities.

5. Maintains client records/files in accordance with program requirements.

6. Determines client eligibility using consumption or design heat load calculation; documents all household income for 3 or 12 months.

7. Performs follow up calls for all denials.

8. Completes data entry, creates and updates documents, and performs general clerical duties.

9. Makes appropriate referrals and coordinates with other social service programs.

10. Performs light housekeeping duties.

Professional Development

1. Keeps up to date on State and Federal regulations governing all aspects relevant to this position.

2. Participates in any required trainings, meetings and professional development activities.

Leadership and Teamwork

1. Collaborates with all partner agencies to assure effective communication processes across agencies

2. Adheres to policies in the use of computer technology and all telecommunication devices.

Safety and Wellness

1. Actively promote safety and accident prevention with the workplace.

2. Report any unsafe conditions, incidents and /or accidents immediately.

Non-Essential Duties and Responsibilities:

1. Performs additional duties as assigned.