Description

If you are looking to grow your career with challenging and meaningful work that directly impacts our clients and communities, we offer a dynamic environment where employees collaborate on engaged, innovative teams.

• More than 5,000 employees and growing!
• A track record of developing careers while supporting work-life balance.
• Tyler encourages employees to think outside of the box, stay curious, build on their skills, and be the drivers of their careers.

The IT Intern will experience the day-to-day activities for supporting employees of a high-tech software company. This person will be a valuable resource assisting corporate IT with helpdesk tickets, system configurations, backups, laptop and desktop image builds, software installations, adding to our documentation library and other special projects. If you have a drive for excellent customer service and an interest in a career in desktop and infrastructure support, this is a great internship for you!

Responsibilities****

• Assist IT staff with closing IT Help Desk support tickets
• Troubleshoot employee laptop and desktop computing issues
• Assist in developing time efficiency processes and tools
• Assist with installing Tyler software for employees
• Prepare and/or modify system and process documentation

****Qualifications

• Basic knowledge of server hardware and configurations (including web servers)
• Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.)
• Basic knowledge of Microsoft server operating systems (e.g., Windows Server 2008/2012, SQL Server 2008/2012)
• Basic knowledge of Windows Active Directory Services
• Basic knowledge of Virtual Machines
• Excellent problem solving and analytical skills
• Excellent oral and written communication skills
• Ability to work effectively with a team of professionals on technical and business issues