*Call Specialist - Part Time *

If you are viewing this ad on a third party website, please visit The Opportunity Alliance careers page at, www.opportunityalliance.org/careers, to apply.

The Opportunity Alliance is seeking a part-time Call Specialist to join the Contact Center as we support the agency as it tackles some of our community’s most pressing problems. This mission driven work is exciting, fast-paced and meaningful. The Contact Center is a telephone information and referral line that operates 24/7 and serves the entire State of Maine as a referral system for health and human services information.

You will provide information and referral by responding to phone calls that are seeking access to health and human service information. You will assess caller requests and provide accurate referrals to appropriate community agencies. You will also determine eligibility for specific contracted services. You will assess crisis calls and provide triage to the statewide crisis system. You will also respond to similar calls for programs that 2-1-1 Maine contracts with. The Opportunity Alliance provides a fun and supportive work environment with a strong focus on staff development and retention.

This is a part time, 24 hour/week, hourly position, located in South Portland, ME.

Qualifications:
• High School Diploma or equivalent required. Associates Degree preferred.
Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
• Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required.
• Previous experience (in a call center or providing Information & Referral) preferred.
• High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required.
• Ability to take initiative required.
• Excellent written and verbal communication skills required.
• Driving may be necessary to attend meetings and trainings but is not a primarily and essential job responsibility.
• All candidates must pass an extensive criminal background check, child protective services and sex offender check and must not be on the state or federal suspension and disbarment list.

Pay is competitive and based on individual experience and qualifications. The Opportunity Alliance has an extensive benefit package including:
• Generous paid time off
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match

The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine. TOA tackles some of our community’s most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources. TOA is a trauma informed organization and we utilize clinical approaches in training staff and designing programs.

The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

To apply and view all positions available with The Opportunity Alliance, please go to: **www.opportunityalliance.org/careers

Please include a cover letter and resume with your application.**