COMPANY OVERVIEW

Spectrum Healthcare Partners is Maine's largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopaedics, pain management, pathology, radiation oncology, radiology, and vascular & interventional services. Spectrum provides services at many of Maine's hospitals throughout the state and in eastern New Hampshire.

POSITION SUMMARY

Position provides leadership and direction of all divisional operations, including but not limited to all clinics, imaging, ambulatory surgery center and physical therapy; working closely with the Division's Physician Managing Director forming a cohesive Dyad, while reporting to the Vice President, Physician Practices. Responsible to the Divisional Advisory Committee (DAC) for supporting the corporate mission, vision, and values and for developing, implementing and managing the day-to-day operations of the division. Assists the Physician Shareholders in strategic planning, practice governance, business development activities, budget and revenue management and policy enforcement. In addition, the Practice Director will be part of the Company's Management Team engaged in company-wide business initiatives, and partner closely with corporate resources to manage marketing, financial, facility, information systems and human resources functions for the Division. The Practice Director's performance will be measured using the Spectrum Healthcare Partners' leader evaluation tool.

SUPERVISORY RESPONSIBILITIES (if any)

Advanced Practice Providers, Senior Managers, Managers, Supervisors in the Ortho Southwest Division.

ESSENTIAL FUNCTIONS

• Provides senior-level administrative oversight and business management support for all practice management-related issues impacting the Division, including contractual relationships, new service feasibility, strategic partnerships, and staffing analyses
• Assists the Physician Shareholders in strategic planning, practice governance, business development activities, financial management, and policy enforcement
• Directly responsible for managing the Division's administration team and non-physician clinical staff, and oversight of Division-specific strategic planning, budget and staffing
• Oversite for all operational issues impacting the division's clinic, ASC, physical therapy/occupational therapy, imaging services
• Leads a high performance operational management team; fostering a success-oriented environment
• Works closely with the VP Physician Practices on strategic planning and implementation, new site/services integration, external relationship management, and other non-routine business functions
• Develops and administers a staffing plan that will allow the division to operate in an efficient, cost-effective manner
• Recommends and/or maintains processes and workflows to optimize delivery of excellent patient care and efficiency of provider schedules
• Provides effective coaching, training and development opportunities for individuals and teams
• Manages performance on an ongoing basis, providing timely feedback and counseling, and completes annual review process for direct reports
• Ensures the division has real-time financial performance information, working closely with the VP Physician Practices, Clinical Services and the division's Financial Analyst
• Leads Division's monthly, quarterly and annual operational and financial scorecard reporting and monitoring
• Maintains an open line of communication with Divisional staff and report on corporate and Divisional status and strategic plans on a periodic basis
• Maintains an open line of communication with divisional staff to ensure high employee morale and a professional atmosphere
• Works closely with Human Resources to ensure effective human resource management for the Division including: recruitment, performance management, employee engagement, training and development, leadership development, as well as compliance with corporate and Divisional human resources policies and procedures
• Partners with Risk Management and Quality to ensure that processes, policies, procedures and metrics are properly executed, tracked and met within the Practice
• Creates and promotes a culture that reflects the organization's values, encourages good performance, and rewards productivity
• Ensures clinical training/quality assurance standards are being followed and administered
• Special projects or activities as assigned by either the division's Managing Director, Medical Director, Clinical Committee Chair or VP Physician Practices
• Collaborates with other divisional leadership and participates in corporate integration efforts
• Serves as the administrative contact for the Division, working closely with the physician leaders and/or Managing Director to ensure proper resource coordination with the organization's administrative infrastructure

PRIMARY RESPONSIBILITIES

• Supports Divisional Advisory Committee (DAC) and Divisional Practice Management meetings as required
• Participates in other Divisional and Corporate committees, during and after normal business hours
• Ensures the development of strong positive relationships and collegiality among the Company's administrative resources and staff
• Works collaboratively with interdivisional management including executive and physician leadership as part of the orthopedic service line management team
• Actively involved in the Orthopaedic Service Line Integration initiative
• Ensures all equipment maintenance for clinical services is done on a regular basis through communicated and/or delegated requests of Facilities Manager
• Coordinates and leads regular manager and staff meetings
• Coordinates feedback mechanisms for continuous improvement
• Demonstrates professionalism at all times
• Ensures development of strong positive relationships and collegiality among the Organizations resources and staff
• Supports Company-wide strategic initiatives which correspond to Divisional attributes and expectations
• Supports Company's Vision and Values
• Monitors and develops customer service and patient relationship indicators
• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
• Is proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues
• Performs other duties necessary to maintain the overall efficiency and continuity of the Division

QUALIFICATIONS

• Bachelor's Degree in healthcare administration, related field; Master's degree desired
• 5+ years of clinical-based, physician practice management, and healthcare administrative/operational experience
• Orthopedic operations experience desired
• Excellent communication and interpersonal skills necessary for interacting with patients, physicians, supervisors and support staff
• Effective leader, team builder, mentor and coach
• Strong negotiation skills
• Broad understanding of financial aspects of practice management with analytical and computer skills associated with financial modeling and budgeting
• Ability to make and communicate well-reasoned decisions, both independently and as part of a team
• Ability to think strategically, effect change, see and articulate both the larger picture and operational steps needed to achieve practice-related goals and objectives
• Excellent organizational and time management skills with attention to detail
• Ability to demonstrate compassion and caring in dealing with others
• Ability to maintain confidentiality
• Excellent customer service skills
• Proficient computer skills with knowledge of electronic medical records

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Requires regular clinic on-site availability
• Risk of exposure to hazardous conditions and blood borne pathogens
• Operation of various office equipment: fax machine, telephone and voice mail system, personal computer, e-mail system, cell phone, pager, and photocopier
• Moderate travel to and from various sites of service
• May be required to sit or stand for long periods of time
• Frequent after hours meeting participation
• Light lifting, reaching, bending

BENEFITS AND PERKS

• Health Insurance (80% company paid)
• Dental & Vision Insurance Plans
• 401(k) Match and Profit Sharing Plan
• Life and Accidental Death and Dismemberment Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Generous paid time off
• Voluntary, Employee-Paid Benefits
• Medical Reimbursement Plan
• Dependent Care Plan