Building a better bank starts with hiring outstanding talent.

It starts with you.

Do you have smarts, individualism, and a passion for helping others? We are looking for people with a drive to create lasting relationships by delivering extraordinary customer service.

We truly have something special here; a 154 year old commitment to high achievement and high support. Norway Savings is a place of continuous learning and growth that will offer you many exciting opportunities. We strive to create an atmosphere of diversity and inclusion, where you can let your color shine!

We are committed to taking care of our employees. We have an award winning Wellness Program that has led us to be named one of the Healthiest Companies in America!

Norway Savings has a strong focus on our customers, and building strong relationships within our communities.

POSITION SUMMARY:   

Responsible for meeting the financial needs of new and existing customers.   Identify potential opportunities to develop customer relationships for all bank business lines.  Must provide friendly and efficient customer service to maintain strong customer relations.  Responsible for accepting and processing daily customer transactions.  Embodies the bank’s Achievement and Support Culture.      

ESSENTIAL JOB FUNCTIONS:   

1. Customer Service
   • Ensures positive customer experience 
2. Operations
   • Process daily transactions (deposits, withdrawals, loan payments, etc)
   • Assists with daily branch operations
   • Knowledge of policies, procedures, security and compliance
3. Sales
   • Cross-Sell convenience services
   • Identify opportunities to refer other banking products and services
4. Culture
   • Achievement:  Self-motivated, self-directed and completely accountable for behavior
   • Support: Contributes to a culture of interdependent parts which result in common interest being served    
   • Communication:  Communicates professionally both verbally and in writing 
   • Leadership: The ability to guide, direct or influence others to accomplish a common task
   • Empowerment:  Take personal initiative and accountability for making efficient, informed and timely decisions at appropriate levels
   • Team:  Promotes team environment which is based on mutual respect and trust  
5. Brand
   • Responsible for professional appearance and image of the branch, i.e. Facilities and equipment
   • Maintain a professional image; an image that one projects about themselves based upon appearance and reputation.  Image can be conveyed as professional by the way that you dress, the way you speak, the way you respond to others and the way others speak about you.  
6. Other duties as assigned
7. Exhibits regular and punctual attendance

Customer Relation Representative Levels:

Opportunities to advance, within the position, are defined by Customer Relations Representative levels.  By expanding the level of job knowledge, developing personal characteristics, such as leadership and initiative, and participating in various training programs and educational courses, an individual may achieve a higher level.  

EDUCATION/TRAINING/EXPERIENCE/SKILLS REQUIRED

• High school diploma or equivalent work experience
• Preferred cash handling experience 
• Basic computer knowledge
• Positive attitude and ability to adapt to changing circumstances
• Engaged interactions with internal/external customers
• Willingness to learn
• Dependable
• Excellent verbal and written communication skills

OTHER REQUIREMENTS:

•  Saturday morning availability required

WORKING CONDITIONS:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards.  

Physical effort required; lifting up to 35 lbs.; reaching, twisting, bending, pushing and pulling; standing for extended periods of time; freedom of movement on a regular basis; handling of materials and supplies.

\*External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.*\  **

Norway Savings Bank is an Equal Opportunity Employer.