Housekeeping Assistant Manager

Housekeeping

The Housekeeping Department proudly demonstrates a resolve for perfection and service beyond reproach to assure total guest satisfaction. Housekeeping employees deliver courteous, respectful behavior to all guests, visitors, and employees alike, and they maintain contagious enthusiastic, energetic attitudes.

The person who holds this position will assist in the managing and directing of the daily operations of all Housekeeping functions including supervising and coordinating the activities of room attendants, house attendants, public space cleaners, and floor supervisors. Experience with turndown service and special needs of VIP Guests.

What you will do (includes but not limited to):

You will assist with recruiting, interviewing, and hiring employees. Train, coach, counsel, enforce the resort’s policies and procedures. Be mindful of the impact of positive reinforcement, provide ongoing development, use performance corrections as learning opportunities. Provide redirection/corrective actions as necessary. Participate in and enforce quality assurance for all Housekeeping procedures and departmental cost control measures. Prepare and distribute room assignments and keys to room attendants. Schedule cleaning for public space areas (lobby, restrooms, hallways, entrances, elevator). Ensure guest rooms are properly secured and key control procedures are utilized by the housekeeping staff. Maintain high quality of housekeeping standards in the guest rooms, with linens and uniforms, lost and found procedures, guest laundry, and in public areas. Submit requests for repair and periodic maintenance of cleaning equipment. Co-ordinate with front office and sending room discrepancy lists. Reward employees who use their empowerment to meet or exceed guest expectations. Hold self to a higher standard. Be a role model at all times.

Qualities and characteristics of a Housekeeping Assistant Manager include being friendly, observant, detailed, and motivated.

Minimum requirements include an above average command of written and oral English, and a working knowledge of cleaning equipment and supplies.

Skills and abilities include having an eye for detail and the ability to effectively communicate with guests, other departments, and housekeeping staff; read and understand instructions.

Minimum education required is a high school diploma/GED, some college preferred.

Minimum experience required is 2 + years supervisory housekeeping experience or 3 years line level experience in all aspects of the Housekeeping Department.

Physical elements: Long hours may be required; extended time on feet; exerting up to 50 pounds of force occasionally, 20 pounds frequently to lift, carry, push, pull, move objects; various temperature levels, odors, fumes, and chemicals.