Front Desk Agent

Guest Relations

Guest Relations Employees hold coveted positions where dedication to providing impeccable services and communication is evident. Gracious and knowledgeable service is the polished standard of the Guest Relations Employee.

Front Desk Agents conduct themselves with professional attitudes and hold themselves to higher standards, they are role models for all resort Associates. Those who hold this position maintain a respectful, knowledgeable presence and communication skills providing high quality service that reflect resort standards and act as a visible resource for guests and resort Associates.

What you will do (includes but not limited to):

Establish friendly, courteous rapport with guests during check-ins/check outs and assisting with all guest requests. Adherence to confidentiality protocol is critical. You will support resort knowledge of rooms, facilities, services, events, and activities and convey this information clearly to guests/employees. Collection of payments, maintaining a Front Desk bank and accurately making cash drops, assisting guests with reservations for rooms, dining, and activities are essential roles as well as issuing room keys, preparing next day registration cards, posting room charges and answering multi-line telephones is a friendly manner. Be mindful that guests and other Associates will be witnessing your conduct and interactions with others.

Qualities and characteristics of a successful resort Front Desk Agent include being friendly, engaging, helpful, and informative.

Minimum requirements include a strong command of the English language, basic math/ computer/software/telephone etiquette competencies.

Skills and abilities required include strong interpersonal skills, typing, working well in a high volume environment; working cooperatively with others.

Minimum education required high school/GED.

Minimum experience required Customer/Guest Relations; will train ideal candidate.

Physical elements include remaining on feet for extended periods; extended viewing of computer screens; moving safely in a confined area; reaching high/low objects, bending, lifting; walking up/down stairs.

Join our high performance team, where employees personify service, innovation, and commitment to quality.