Evening Guest Relations Supervisor

Guest Relations

Guest Relations Employees hold coveted positions where dedication to providing impeccable services and communication is evident. Gracious and knowledgeable service is the polished standard of the Guest Relations Employee.

A Front Desk Supervisor is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs and maintains a service attitude which serves as a guide to respective staff. Maintains a respectful, knowledgeable Front Desk presence ensuring guests feel secure and welcome approaching you and Guest Relations Agents.

What you will do (includes but not limited to):

The ideal candidate will ascertain departmental training needs and provide such training. Direct performance of staff and follow up with corrections when needed being mindful that respectful interaction is a motivating tool. Establish friendly, courteous rapport while checking guests in/out, issue room keys, post various room charges. Support a working knowledge of rooms, facilities, services, and activities; update reservations, rooms, dining, activities. Adhere to confidentiality protocol. Answer multi-line telephones. Prepare registration cards for next day. Collect payments, accurately maintain front desk bank and make end of shift cash drops. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

Qualities and characteristics of a Guest Relations Supervisor include being friendly, articulate, informative, and efficient.

Minimum requirements include a strong command of written and oral English; basic math competencies; above average telephone etiquette and software abilities.

Skills and abilities include the ability to perform job functions with attention to detail, speed, and accuracy; prioritize and organize; be a clear thinker, remain calm, and resolve problems using good judgment; follow directions thoroughly; work cohesively with co-workers as part of a team.

Minimum education required is a high school diploma/GED, some college preferred.

Minimum experience required is 2+ years Front Desk Agent.

Physical elements: Remain on feet for extended periods; extended viewing of computer screens; move in confined area; reach high/low objects, bend, lift; walk up/down stairs.

Join our high performance team, where employees personify service, innovation, and commitment to quality.