Description Major Duties and Responsibilities

* Ascertains problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions; determining method of payment, cash, CC, or charge accounts.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Monitor and close RO to cash, charge accounts, warranty and/or third party billing.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

* Maintains automotive records by recording problems and corrective actions planned.

* Update customer throughout repair process.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

* job knowledge by participating in educational opportunities; reading manufacturers' publications.

* Work with current service writer to learn the process and work with the shop foreman, service manager, and technicians.

* Shift can either be a Standard 7am - 5 pm or a flex shift may be available to the right person.

Requirements Licenses or Certifications Required

* Valid Maine driver's license with clean driving record

* Class B CDL, preferred but not required

* Must have a minimum of a High School Diploma or GED equivalent

* Vocational or technical training in heavy duty equipment, preferred